> ## Documentation Index
> Fetch the complete documentation index at: https://semantiks.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Directory

> Browse and manage the full list of users who have interacted with your AI agent across all channels.

The **Directory** is a consolidated view of every contact that has interacted with your AI agent. Regardless of the channel they came from—WhatsApp, Web Bubble, Freshchat, or others—every user who has ever started a conversation with your agent appears here.

## What you'll see

The Directory table shows one row per contact with the following information:

| Column                  | Description                                                  |
| ----------------------- | ------------------------------------------------------------ |
| **Name**                | The contact's name (if captured by the agent or the channel) |
| **Channel**             | Where the contact first interacted with your agent           |
| **External ID**         | The user's identifier from the originating channel           |
| **Last interaction**    | When this contact last had a conversation with your agent    |
| **Total conversations** | How many conversations this contact has had                  |

## Finding a contact

Use the **search bar** to find a specific contact by name, ID, or channel. You can also apply filters to narrow down the list by channel or last activity date.

## Viewing a contact's profile

Click any contact row to open their profile. Inside, you'll find:

* **Contact details** — name, channel, external ID, and any other information captured by the agent
* **Conversation history** — a list of all conversations this contact has had, with links to each one
* **Collected memories** — any structured data your agent has stored about this user via the **Memories** feature

<Tip>
  Use the Directory alongside the **Memories** feature to verify that your agent is correctly capturing and storing user data over time.
</Tip>

## Key notes

* The Directory is **read-only** — contacts are created automatically when a user interacts with your agent for the first time.
* A contact is unique per **channel + external ID** combination. The same person using both WhatsApp and Web Bubble will appear as two separate contacts.
* Contacts are associated with your **agent**, not your organization. Different agents have separate directories.