# Semantiks ## Docs - [Skills](https://semantiks.mintlify.app/agent/en/capabilities.md): Learn how to enable, configure, and manage the built-in skills your AI agent can use—such as sending files, answering FAQs, collecting user information, and escalating to human agents—across supported channels. - [Connect](https://semantiks.mintlify.app/agent/en/channels.md): Deploy your agent through channels, external integrations, and API so users can talk to it wherever they are. - [Glossaries](https://semantiks.mintlify.app/agent/en/glossaries.md): Define terms and definitions so your AI agent uses consistent, accurate vocabulary in every conversation. - [Identity](https://semantiks.mintlify.app/agent/en/identity.md): Configure the personality and public-facing attributes of your agent. This includes name, greeting, tone, audience, availability, scheduled messages, and communication instructions. - [Knowledge](https://semantiks.mintlify.app/agent/en/knowledge.md): Here you would learn how to do the basic configuration for your agent. This includes Adding Knowledge, Channels Integrations. Embedded Links and basic Tool Configuration - [Memories](https://semantiks.mintlify.app/agent/en/memories.md): Teach your AI agent to remember specific information about each user across conversations—automatically. - [Playground](https://semantiks.mintlify.app/agent/en/playground.md): Experiment and test Agent updates safely without affecting live channels. - [Workflows](https://semantiks.mintlify.app/agent/en/workflows.md): Design multi-step conversation flows that guide your AI agent through structured interactions—stage by stage. - [Campaigns](https://semantiks.mintlify.app/campaigns/en/campaigns.md): Use Campaigns to schedule WhatsApp outreach from your AI Agent platform in just a few clicks. Pick a pre-approved message template, define your recipient list, set the exact date and time, and the system delivers every message automatically. This section walks you through the process, highlights bes… - [Conversations Panel](https://semantiks.mintlify.app/chat-live/en/conversations-panel.md): Monitor and participate in live conversations between your AI agent and users. View escalated chats, reply as a human agent, and manage ongoing interactions. - [Escalation Insights](https://semantiks.mintlify.app/chat-live/en/escalation-insights.md): Analyze when, why, and how often conversations are escalated to human agents—with breakdowns by topic, channel, assignee, and quality scores. - [Performance](https://semantiks.mintlify.app/chat-live/en/performance.md): Monitor your live chat team's performance with agent leaderboards, throughput charts, shift coverage, and channel mix breakdowns. - [Directory](https://semantiks.mintlify.app/contacts/en/directory.md): Browse and manage the full list of users who have interacted with your AI agent across all channels. - [Contacts](https://semantiks.mintlify.app/contacts/en/external-contacts.md): Manage and organize contacts imported from external sources. Import, segment, and maintain your contact lists to enable targeted communications and personalized interactions. - [Follow ups](https://semantiks.mintlify.app/contacts/en/followups.md): Automatically re-engage users with proactive messages after inactivity, and configure automatic session closing. - [Alerts & Reports](https://semantiks.mintlify.app/dashboards/en/alerts-and-reports.md): Set up threshold-based alerts to stay notified about your agent's activity, and generate reports for stakeholder sharing. - [Conversations](https://semantiks.mintlify.app/dashboards/en/conversations.md): Monitor, analyze, and manage all conversations between users and Agents - [Evaluations](https://semantiks.mintlify.app/dashboards/en/evaluations.md): Analyze the quality of your agent's conversations with rich filters, scores, and per-conversation details. - [Hotspots](https://semantiks.mintlify.app/dashboards/en/hotspots.md): Identify the topics and issues that matter most to your users—ranked by priority score. - [Task Log](https://semantiks.mintlify.app/dashboards/en/task-log.md): See every action your AI agent took—tool by tool, call by call—in real time. - [How to Integrate with Freshchat](https://semantiks.mintlify.app/integration-guides/en/how-to-integrate-to-freshchat.md): Step-by-step guide to connect your Semantiks AI agent with Freshchat. - [How to Integrate to WhatsApp](https://semantiks.mintlify.app/integration-guides/en/how-to-integrate-to-whatsapp.md): Step-by-step guide to connect your Semantiks AI agent with WhatsApp Business. - [How to Integrate to Zendesk](https://semantiks.mintlify.app/integration-guides/en/how-to-integrate-to-zendesk.md): Step-by-step guide to connect your Semantiks AI agent with Zendesk. - [How to Manage Message Templates in WhatsApp](https://semantiks.mintlify.app/integration-guides/en/how-to-manage-message-templates-whatsapp.md): Learn how to create, edit, and manage message templates in WhatsApp Business Manager. - [Creating your first Agent](https://semantiks.mintlify.app/onboarding/en/create-first-agent.md): Welcome To Semantiks Console! 🙌 Here you would learn how to use the Semantiks Console web-app including Agent Creation and Management, Dashboards and Conversations Analytics as well as external integrations to various channels - [Invite Teammates](https://semantiks.mintlify.app/onboarding/en/invite-teammates.md): Learn how to invite team members to your Semantiks organization and manage user roles and permissions - [Console Tour](https://semantiks.mintlify.app/overview/en/console-tour.md): Walk through the Semantiks Console: how the sidebar is organized, what each area is for, and where to go first. - [Welcome](https://semantiks.mintlify.app/overview/en/welcome.md): Semantiks AI is the first platform that enables companies to create AI Agents for customer service. Our platform provides a complete set of tools to design, deploy, and monitor AI agents that can handle various customer interactions across multiple channels. - [Home](https://semantiks.mintlify.app/platform/en/home.md): Once your agent is live and operational, the Dashboard becomes your central hub for monitoring its real-time performance and activity. This section provides a clear overview of how your agent interacts with users, how effective its responses are, and when it is most frequently used. - [Billing & Subscription](https://semantiks.mintlify.app/settings/en/billing.md): Understand your subscription status, contract states, and how to resolve billing issues like paused contracts or exhausted credits. - [System Status](https://semantiks.mintlify.app/settings/en/system-status.md): Monitor the health of the Semantiks platform services in real time. ## OpenAPI Specs - [openapi](https://semantiks.mintlify.app/api-reference/openapi.json) ## Optional - [Login](https://consola.semantiks.com/) - [Chat](https://consola.semantiks.com/chat?agent_id=aa501bb4-37b2-409e-8530-8f1791471720) - [Slack](https://semantiksai.slack.com)