> ## Documentation Index
> Fetch the complete documentation index at: https://semantiks.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & Subscription

> Understand your subscription status, contract states, and how to resolve billing issues like paused contracts or exhausted credits.

The **Billing** section in Settings lets you view your current subscription status, manage payment methods, and monitor credit usage across your contracts.

***

## Subscription Status Pill

Throughout the Semantiks Console, a **subscription status pill** is displayed near your agent's name. This pill gives you a quick overview of your billing health—including your current plan, remaining credits, and any action required.

The pill may show different messages depending on your account state:

| State                          | What you see                                  | What it means                                                                             |
| ------------------------------ | --------------------------------------------- | ----------------------------------------------------------------------------------------- |
| **Active**                     | Green indicator with remaining credits        | Your subscription is active and credits are available.                                    |
| **Free Trial**                 | Trial credits progress bar                    | You are using free trial credits. The bar shows how much you've consumed.                 |
| **Low Credits**                | Red text with remaining balance               | Your credits are running low. Consider adding a payment method or upgrading.              |
| **Credits Exhausted**          | Red warning text                              | All credits have been used. Your agent may stop responding until credits are replenished. |
| **Paused — No Payment Method** | Red button: *"Add payment method to unpause"* | Your free credits ran out and no payment method is on file. Your contract is paused.      |
| **Pending Charges**            | Amount due with *"Fix billing"* link          | There are unpaid invoices on your account.                                                |

***

## Paused Contract (Credits Exhausted, No Payment Method)

If your organization was on a **free trial** and the trial credits are fully consumed without a payment method on file, your contract will be **automatically paused**.

When this happens:

* The subscription status pill turns **red** and displays **"Add payment method to unpause"**.
* The **Contract Card** on the Billing page shows **\$0.00 remaining** in red.
* Your agent **stops processing conversations** until the issue is resolved.

### How to resolve a paused contract

<Steps>
  <Step title="Click the status pill or CTA button">
    Click the red **"Add payment method to unpause"** button displayed in the subscription status area. This takes you directly to the **Billing Details** tab.
  </Step>

  <Step title="Add a payment method">
    On the **Billing Details** tab, add a valid payment method (credit card or other supported method).
  </Step>

  <Step title="Contract resumes automatically">
    Once a payment method is on file, your contract will be reactivated and your agent will resume handling conversations.
  </Step>
</Steps>

<Warning>
  While your contract is paused, your agent will **not respond** to messages on any connected channel. Resolve the billing issue as soon as possible to avoid disruption.
</Warning>

***

## Contract Card

The **Contract Card** on the Billing page displays key information about each of your contracts:

* **Contract status** — shown as a colored badge:
  * 🟢 **Active** — contract is running normally
  * 🔴 **Expired / Credits Exhausted / Paused** — contract needs attention
  * ⚪ **Inactive** — contract is not currently in use
* **Credits remaining** — the dollar amount of credits still available. When your contract is paused due to exhausted credits, this shows **\$0.00** in red.
* **Credit usage breakdown** — details of how credits have been consumed across your contract's credit buckets.

<Tip>
  You can navigate to the Billing page at any time from **Settings > Billing**, or by clicking the subscription status pill when it shows a billing action.
</Tip>

***

## Free Trial Credits

When your organization starts a free trial, you receive a set amount of trial credits. The subscription status pill displays a **progress bar** showing how much of your trial allowance has been consumed.

* The progress bar is **green** when credits are healthy.
* It turns **red** when credits are low or exhausted.
* Once all trial credits are consumed without a payment method, your contract is **paused** (see above).

<Note>
  To continue using your agent after the free trial, add a payment method and start a subscription from the billing page.
</Note>