Prerequisites
- A Meta Business account.
- A phone number that is not already registered with another WhatsApp Business API provider.
- Admin access to the Semantiks Console.
Step-by-step setup
1
Open the WhatsApp channel card
In your agent, go to Connect > Channels and click the WhatsApp card under the Meta section.
2
Start the Meta connection flow
Click Connect and follow the Meta authentication prompts. You will be asked to log in to your Meta Business account and grant permissions.
3
Select your phone number
Choose the phone number you want to use for WhatsApp Business. If your number is new, Meta will guide you through adding it.
4
Complete registration
After connecting, check the registration status badge next to the channel name:
- If the status is Verification needed, click the Verify button to complete phone number verification with Meta. You can receive a 6-digit code via SMS or Voice call, then enter it to confirm ownership. See the Connect page docs for detailed steps.
- Once verified (or if verification is not required), click the Register button, enter a 6-digit PIN, and submit the registration to Meta.
5
Confirm the number is registered
The status badge should update to Registered. Your agent is now live on WhatsApp.