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This guide will help you integrate your Semantiks AI agent with Zendesk.

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1. Create a Zendesk App

  • Log in to your Zendesk dashboard.
  • Go to Admin Center > Apps and Integrations > APIs.
  • Click Create App and fill in the required details.

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2. Retrieve API Keys

  • After creating the app, go to the app’s settings.
  • Copy the Client ID and Client Secret (or API Key).

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3. Configure Callback URLs

  • In the app settings, find the Webhook or Callback URL section.
  • Enter the callback URL provided by Semantiks (e.g., https://your-semantiks-endpoint.com/webhook/zendesk).
  • Save your changes.

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4. Finalize Integration in Semantiks

  • In the Semantiks Console, open the Zendesk integration section.
  • Paste your API keys and confirm the callback URL.
  • Test the connection to ensure everything is working.
If you need more help, contact Semantiks support or refer to the Zendesk API documentation.